Complaints procedures
ACE is dedicated to providing a high quality service and wants to maintain this at all times. If you are not satisfied with this service, please contact ACE immediately, quoting your Policy details, so that your complaint can be dealt with as soon as possible.
The Customer Service Manager
5 George’s Dock
I.F.S.C.
Dublin 1
Fax: 01 440 1701
e-mail: ACE.TravelIR@acegroup.com
Or, if you have arranged your Policy via an intermediary, you should contact them first.
The existence of these complaints procedures does not affect any right of legal action you may have against ACE.
If you are not satisfied with ACE’s final response, you can ask the Financial Services Ombudsman to review your case.
Financial Service Ombudsman’s Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 2
Phone: 01 - 662 0899
Fax: 01 - 662 0890
Web Site: www.financialombudsman.ie
